Return Policy
At Khaas Libas, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
📦 Returns & Exchanges
We accept returns within 14 days of delivery, provided the item meets our return requirements.
✅ Return Eligibility
To qualify for a return, items must be:
✔ Unworn and unused
✔ Unwashed
✔ In their original condition
✔ With all original tags attached
✔ Returned in the original packaging
❌ Non-Returnable Items
Unfortunately, we cannot accept returns or exchanges for:
✖ Sale or clearance items
✖ Customized or personalised products
✖ Items damaged due to misuse, wear and tear, or improper care
✖ Products returned without original tags or packaging
💳 Refund Process
Once your return has been received and inspected, we will notify you of the approval status of your refund.
Approved refunds will be processed to the original payment method within 5–10 business days.
Please note that processing times may vary depending on your bank or payment provider.
🔄 Exchanges
If you wish to exchange an item for a different size or style, please contact our customer support team before returning your order.
Exchange requests are subject to product availability.
📧 How to Start a Return
To request a return or exchange, please contact us with your order details:
Email: support@khaaslibas.co.uk
Alternative Email: khaaslibas.uk@gmail.com
Our customer support team will guide you through the return process and provide further instructions.
❤️ Need Assistance?
If you have any questions regarding returns, exchanges, or refunds, our team is always happy to help.